Refund policy

General policy

All completed bids are final. We do not provide discretionary refunds because a destination is outbid, displaced, receives less exposure than expected, does not finish in the final ten, changes ownership, or is removed for violating the advertising rules.

Limited exceptions

A refund or replacement service may be considered where required by applicable law, for a verified duplicate or incorrect charge, when payment settles too late to be counted, or when a confirmed technical failure prevents ONLY TEN from providing the purchased service.

How to request review

Email contact@onlyten.lol with the Dodo Payments receipt, payment date, amount, and a short explanation. Requests are reviewed with Dodo Payments, the Merchant of Record. Submission does not guarantee approval.

Processing

Approved refunds return to the original payment method. Bank and card-network processing times are outside ONLY TEN's control.

Chargebacks

Contact the support address first so we can investigate the order. Fraudulent or abusive disputes may result in the destination being removed and future purchases being blocked.